Returns and Refunds

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at admin@caoba-concept.com. 

Please note that returns will need to be sent to the following address: 

301 Altara Avenue. Suite # 721

Coral Gables, FL  33146  

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@caoba-concept.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items

We do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the correct item is to initiate a return for the item you wish to exchange. Once the return is processed and accepted, you can place a new order for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@caoba-concept.com